质量──企业夺取竞争优势的中心何香艳２０世纪９０年代是用户的时代。毫无疑问，企业在更好地满足和服务用户方面重点仍然是质量，而不是产品需要或服务本身。企业必须采用的战略是全面质量管理（ＴＱＭ），强调利用用户来改善企业的竞争地位。该方法把员工分成不同的工... Quality - the center of the company’s competitive advantage He Xiangyan was the era of users in the 1990s. Undoubtedly, the focus of companies on better satisfying and serving users is still quality, not product demand or service itself. The strategy that companies must adopt is Total Quality Management (TQM), emphasizing the use of users to improve the competitive position of companies. This method divides employees into different jobs...