“标竿管理”的定义是,“以公认的最佳组织为基准,对企业的产品、服务或工作程序进行系统而精确地研究,使之加以改进或变革的过程。”按照对象或领域的不同,标竿管理可分为以下四种:(一)对产品的标竿管理;(二)对职能或工作程序的标竿管理;(三)对管理工作的标竿管理;(四)对公 “Standard management” is defined as “the process of systematically and accurately studying the products, services, or working processes of an enterprise based on a recognized best-in-class organization to make improvements or changes.” According to the object or domain Different standards management can be divided into the following four categories: (1) standard management of products; (2) standard management of functions or working procedures; (3) standard management of management work; (4) public