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机构分设以来,郑州市金水区地税局一年一个新台阶,三年迈出了三大步.第一步,“三基”建设取得明显成效实行分税制以后,郑州市金水区地税局和全省一样同样面临着许多实际困难.为了适应市场经济体制和税制改革的要求,该局领导因地制宜,以“三基”建设为载体,从而把各项工作纳入了规范化、科学化、制度化的轨道.在硬件建设方面,他们拿出专门资金用于改善基层办公条件和解决交通工具,为基层税所购置了一批新的办公桌椅,改造了5个税务所,新建了一个全市最大的、面积为647平方米的办税服务厅,使基层所的办公环境有了很大的改观.在优质服务方面,他们紧扣工作程序,由表及里、以点带面、循序渐进,在优化工作环境上下功夫,在规范服务行为上求实效.针对该局的实际情况,他们首先改善了大厅内的办税环境,推行文明用语35条,服务忌语20条,将纳税人有关纳税事宜通过电子屏幕予以公布,并制定办税服务厅工作奖惩办法,将税务人员的工作直接与奖金挂钩.其次在各个所开展“四声四心”活动,即对待纳税户做到来有迎声,问有答
Institutional division, Zhengzhou Jinshui District Inland Revenue Department a year a new level, three years has taken three major steps.First step, the “three bases” achieved remarkable results in the implementation of the tax-sharing system, Zhengzhou Jinshui Local Taxation Bureau and the province The same is facing many practical difficulties.In order to adapt to the requirements of market economy system and tax system reform, the leaders of this bureau should take the “Three Basics” as the carrier according to local conditions so as to bring all the work into a standardized, scientific and institutionalized track. In terms of hardware construction, they have earmarked special funds for improving working conditions at the grass-roots level and solving transport problems. They have purchased a number of new office desks and chairs for grassroots tax authorities, renovated five tax offices, and built a new city with the largest area For the 647 square meters of tax service hall, the grassroots office environment has made a great deal of change in the quality of service, they closely linked to the work process, from the table and to point to surface, step by step, work hard in optimizing the work environment, In order to standardize the service behavior and seek practical results.According to the actual situation of the council, they first improve the tax environment in the hall, the implementation of civilized terms 35, service avoidance 20, the taxpayer Tax issues related to the electronic screen to be announced and to develop tax service hall work incentives and disincentives, the work of tax officers directly linked with the bonus.Secondly, carried out in each of the “four sons and four hearts” activities, that is, to treat taxpayers do have to welcome Sound, ask a question