航班延误的服务工作是地面运输工作的一大难题。尽管公司、机场等单位想尽千方百计,做了大量工作,但收效甚微,纠纷不断。笔者经过对大部分延误航班的跟踪分析和对部分延误旅客调查认为:加强沟通与协调,对保障航班正常和飞行安全至关重要。一、航班延误服务中缺乏三大“沟通”问 Flight delays service work is a major problem of ground transportation. Although companies, airports and other units tried to do everything possible to do a lot of work, but with little success, disputes continue. After the author of most of the delayed flight tracking and analysis of some of the delays in passenger survey that: to strengthen communication and coordination, to ensure the normal flight and flight safety is essential. First, the lack of flight delay service in the three major “communication” asked