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用仲裁解决消费争议有几大优点:快捷、经济、保密、程序简便。鉴于国外许多国家建立了消费争议仲裁机构以解决消费争议,并且效果十分显著,我国许多省市也开展了建立消费争议仲裁制度的尝试,这些尝试都取得了有效解决消费争议的结果。针对我国目前消费争议仲裁制度存在的不足之处,提出从以下几个方面对此制度予以完善的建议,即消费争议仲裁机构的设置、仲裁协议、仲裁员名册、仲裁程序、仲裁裁决的效力与监督等方面。
Arbitration to resolve consumer disputes has several advantages: fast, economical, confidential, easy procedure. In view of the fact that many foreign countries have set up consumer dispute arbitration institutions to resolve consumer disputes and have achieved remarkable results, many provinces and cities in China have also started attempts to establish arbitration systems for consumer disputes, all of which have resulted in effective solutions to consumer disputes. In view of the shortcomings of the current arbitration system of consumer disputes in our country, this paper proposes some suggestions to improve this system from the following aspects: the setting of arbitration institutions for consumer disputes, the arbitration agreement, the list of arbitrators, the arbitration procedures, the effectiveness of arbitral awards and Supervision and so on.