提高通信服务水平,涉及到供求关系、人员素质和管理水平等诸多方面。就管理角度而言,治本的方法是引入竞争机制。我认为在邮电服务中引入竞争机制,关键是“饭碗”竞争和分配竞争两个方面。一、“饭碗”竞争。目前,现实的做法是先搞“岗位”竞争。各工种特别是直接对外服务的工种,实行岗位、编制、职责公开,在企业内部打破职工的身份、所有制及岗位界限,实行双向选择,竞争上岗,择优录用,合同化管理。在人员富余的单位,实行上岗、试岗、待岗制,推行岗位动态管理,落岗者与上岗、试岗者定期不定期地进行竞争、调整。对业 Raising the level of communication services involves many aspects such as supply and demand, staff quality and management level. From a management point of view, the solution to the problem is to introduce competition mechanisms. I believe that the key to introducing a competition mechanism in post and telecommunications services is the “rice bowl” competition and distribution competition. First, “bowl” competition. At present, the reality is to first engage in “post” competition. All types of jobs, in particular work types that directly serve the outside world, are open to positions, establishments, and responsibilities. Internal, internal and external employee selection, job ownership, job ownership, employment, and employment are subject to two-way selection, competition, employment, and contractual management. In units with surplus personnel, the posts, tests, and waiting posts are implemented, and the dynamic management of positions is implemented. Those who have been laid off from the posts and those who are on posts and who are on duty regularly compete and adjust from time to time. Industry