港口的产品有别于物质资料的形态,其产品的主要特征是服务,作为港口企业就要始终以客户为中心,以客货运服务质量为重点。以客货运综合服务质量管理为抓手,以管理理念创新和举措创新为引领,与广大客户和相关方达成多、快、好、省的双赢愿景,才能在市场经济大潮中立于不败之地。 Port products are different from the material form of information, the main feature of its products is service, as the port business will always be customer-focused, passenger and freight service quality focus. Taking the integrated service quality management of passengers and freight as the starting point, taking the management idea innovation and initiative innovation as the guide, reaching a win-win vision of more, faster, better and more provinces with our customers and related parties can we remain invincible in the market economy tide .