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记得有一位商店的老板曾经对我说,假如他要开第二家店,一定叫他太太负责进货口,而叫他女儿负责收银台。或许这是一句半开玩笑的话,但这是他的经验之谈,也是对于进货口及收银台工作的最佳诠释。因为进货口乃是每一样商品进入商店的第一个关卡,而收银台则是每一样商品离开商店的出口,收银人员更是面对客户的第一线,因此,检品人员及收银员若是能够有最佳的教育训练及查核,必定能够使客怨减到最低,也必能得到最正确的POS资料。
I remember that the owner of a store once said to me that if he wants to open a second store, he must call his wife to take charge of the entrance and call his daughter to take charge of the cash register. Maybe this is a half-joking sentence, but this is his talk of experience, and it is also the best interpretation of the work of the entrance and cash register. Because the entry point is the first checkpoint for every item entering the store, and the checkout counter is the exit for each item leaving the store, and the cashier is the front line for the customer. Therefore, the inspection staff and the cashier are The ability to have the best education, training and checks will certainly minimize guest complaints, and it will also be able to obtain the most accurate POS data.