物业保安服务对绝大多数居民而言只是一种附属性服务。采用问卷调研方法对济南市部分住宅小区的物业保安服务进行实地调查,依据问卷调查所得到的数据,实证分析居民对物业保安服务的需求意愿及其影响因素。居民的家庭收入、居民对保安服务内容的了解、对保安人员服务效率及态度满意情况、对住宅小区周边治安状况的感知,以及对保安服务这种服务方式的接受程度等,对居民的支付意愿影响显著;而居民的年龄、文化程度、小区类型、邻里熟悉程度和监控防盗设施情况等,对居民的支付意愿影响不显著。 Property security services are only ancillary services for the vast majority of residents. A questionnaire survey was conducted to investigate the property security services in some residential quarters in Jinan City. Based on the data from the questionnaire survey, the residents’ willingness to demand for property security services and their influencing factors were analyzed empirically. Residents ’family income, residents’ understanding of the security services, their satisfaction with the service efficiency and attitude of the security personnel, their perceptions about the law and order situation around the residential quarters and their acceptance of the service such as security services, their willingness to pay The residents ’age, educational level, community type, neighborhood familiarity and monitoring of anti-theft facilities have no significant impact on residents’ willingness to pay.