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美国国际商用机器公司(简称 IBM)由奥尔森父子于1924年创办。是世界上第一家研制电脑而获得巨大成功的企业。在奥尔森父子的经营下,蒸蒸日上,一代又一代产品不断出现。目前,IBM 经营的电子计算机销售约占世界市场的60%。他的成功,不仅在于创造了数以千亿计的物质财富,更重要的在于;奥尔森父子创造了无与伦比的精神财富——企业经营管理新模式。奥尔森父子在经营中信守这样三个原则:尊重每一个人;为顾客服务;想尽办法促销。IBM 把服务精神列为竞争取胜的重要手段,他们的业务人员推销产品是不讲行话,而是根据实际情况来解决实际问题。奥尔森父子选用业务优异的人担任主管助理,必须极端负责任,对顾客的任何抱怨和疑难,都必须在24小时内予以解决。
American International Business Machines Corporation (IBM) was founded in 1924 by Olsen father and son. It is the first company in the world that has made great success in developing computers. Olson father and son in the business, thriving, generation after generation of products continue to appear. IBM currently manages about 60% of world sales of computer sales. His success is not only due to the creation of hundreds of billions of material wealth, more importantly, Olsen father and son created an incomparable spiritual wealth - a new model of business management. Olson and his son in the business keep these three principles: respect for everyone; customer service; try every means to promote. IBM regards service as an important way to win the competition. Their salespeople do not speak jargon, but solve actual problems according to the actual situation. Olson and his son use the business people as assistant managers, must be extremely responsible, customer complaints and problems, must be resolved within 24 hours.