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【摘要】目的:研究規范护理的行为对提高住院患者满意度的影响。方法:运用“七多七不”护理服务规范进行护理，每季度进行满意度调查，比较规范护理行为前后各三年的满意度。结果:实施规范护理行为后住院患者满意度提高了5.08%。结论:“七多七不”服务规范了护理的行为提高了住院患者满意度。
【关键词】 “七多七不”;护理服务；满意度
【中图分类号】R19【文献标识码】C【文章编号】1008-6455（2011）10-0394-02
作者简介：齐娟（1977-），女，河北省保定市人，主管护师，本科，主要从事临床护理工作。 【Abstract】Objective:to study the standard to improve nursing behavior the influence of patient satisfaction in hospital. Methods:using “seven seven more not” nursing service standard care, every quarter for satisfaction survey, is more normative nursing behavior after the three years of satisfaction. Results:after implementation of standard care behavior raised 5.08% hospital patient satisfaction. Conclusion:“seven seven more not” service standard care behavior raised hospitalized patients with satisfaction.
【Key words】“seven seven more not” nursing service; satisfaction
【关键词】 “七多七不”;护理服务；满意度
【中图分类号】R19【文献标识码】C【文章编号】1008-6455（2011）10-0394-02
作者简介：齐娟（1977-），女，河北省保定市人，主管护师，本科，主要从事临床护理工作。 【Abstract】Objective:to study the standard to improve nursing behavior the influence of patient satisfaction in hospital. Methods:using “seven seven more not” nursing service standard care, every quarter for satisfaction survey, is more normative nursing behavior after the three years of satisfaction. Results:after implementation of standard care behavior raised 5.08% hospital patient satisfaction. Conclusion:“seven seven more not” service standard care behavior raised hospitalized patients with satisfaction.
【Key words】“seven seven more not” nursing service; satisfaction