数字档案馆是面向公众的信息平台,公众即档案用户是信息服务质量的评价主体,公众参与对其建设起着重要的导向作用。本文以公众的视角建立数字档案馆信息利用服务质量评价指标体系,以期更贴近公众的档案信息需求。 Digital archives is a public-facing information platform, and the public, that is, file users, is the main body of evaluation of information service quality. Public participation plays an important guiding role in its construction. This article establishes the index system of service quality evaluation of digital archives information from the perspective of the public, in order to be closer to the public’s archival information needs.