研究证实,基层图书馆制约读者满意度的相关因素主要体现为:一是馆藏资源有限。图书馆的馆藏资源是满足读者需求的物质基础,只有保证馆藏资源的数量与质量才能提高读者的信息资源满足率,从而提高读者的满意度。可见,文献资源建设是保证图书馆服务质量、提高读者满意度的基石。据调查,很多读者对基层图书馆的最大不满意就是馆藏资源有限、更新速度慢、特色 The research confirms that the main factors that restrict the satisfaction of readers in primary libraries are as follows: First, the collection of resources is limited. Library’s collection resources are the material basis to meet the needs of readers. Only by ensuring the quantity and quality of collection resources can readers ’satisfaction rate of information resources be raised, and readers’ satisfaction can be improved. Can be seen that the construction of document resources is to ensure library service quality, improve reader satisfaction cornerstone. According to the survey, most of the readers are not satisfied with the grassroots libraries because they have limited collection resources, slow updates and special features