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为了迎接医疗市场的竞争和挑战 ,医院将应用于工业企业的ISO90 0 0族标准引入到医疗服务领域。它通过严格的过程控制 ,使医院实现了质量管理制度健全化、系统化、合理化 ,大大减少了服务中的差错 ,全面提高了服务质量 ;通过工作程序化及持续改进 ,改善了医务人员的工作环境 ,提高了医院运作效率和运营效益。本文从现行的质量管理的不足分析入手 ,从八个方面阐述医院质量管理推行IS0 90 0 0族标准的必要性 ,以此来说明医院的质量管理采用ISO90 0 0族标准 ,将会使医院的质量管理有一个质的飞跃。事实证明通过认证的医院已从中收益。
In order to meet the competition and challenges in the medical market, the hospital introduced the ISO9000 standard applied to industrial enterprises into the field of medical services. Through strict process control, the hospital has implemented a sound, systematic and rationalized quality management system, greatly reduced service errors and improved overall service quality. The work procedures and continual improvement have improved the work of medical personnel Environment, improve hospital operating efficiency and operational efficiency. This article starts with the inadequacy analysis of current quality management and elaborates the necessity of implementing IS090 0 0 standard in hospital quality management from eight aspects to illustrate that adopting ISO9000 standard in quality management of hospitals will make hospital Quality management has a qualitative leap. Facts have proved that certified hospitals have benefited from it.