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鹰潭电信先后荣获“省用户满意企业”、 “省用户满意服务”、“省级文明单位”、 “省文明服务示范窗口”、“江西省青年文明号”、“省职工职业道德先进单位”等多项荣誉称号,并通过了ISO9001国际质量体系认证。 2001年鹰潭全市电信各项网络运行维护质量指标均有较大幅度的提高,网路接通率全年累计平均为96.42％,综合来话接通率为60.45％,呼叫到达率平均为97.49％,长市电路闭塞率平均为0.04％,本地网拥塞率平均为0.27％,各项维护指标均超额达标。 在省公司2001年年终考评中,鹰潭电信经营管理及业务发展排名全省第一,服务质量综合评比全省排名第二,用户综合满意度达89.16分排全省第一位,运行维护在全省排名第三,长线维护质量全省总评第二。在省通信管理局服务质量综合检查评比中,鹰潭电信总成绩排全省电信行业第一名。
Yingtan Telecom has won the “Customer Satisfaction Enterprise of Province”, “Provincial Customer Satisfaction Service”, “Provincial Civilized Unit”, “Demonstration Window of Provincial Civilized Service”, “Youth Civilization of Jiangxi Province” and “Advanced Unit of Professional Ethics of Provincial Staff and Workers” and so on. A number of honorary titles, and adopted the ISO9001 international quality system certification. 2001 Yingtan city telecommunications network operation and maintenance of quality indicators have more substantial increase, the network connection rate throughout the year cumulative average of 96.42%, the overall incoming connection rate of 60.45%, the average call arrival rate was 97.49% , The average circuit blocking rate of the city was 0.04%, and the average congestion rate of the local network was 0.27%. All the maintenance indexes exceeded the standard. In year-end appraisal of provincial company in 2001, Yingtan Telecom ranked the first in terms of operation management and business development in the whole province, ranking second in comprehensive appraisal of service quality in the province, with the satisfaction of users reaching 89.16 in the first place in the whole province and operation and maintenance in the whole Province ranked third, long-term maintenance of the quality of the province’s total second. In the Provincial Communications Authority comprehensive inspection and evaluation of service quality, Yingtan Telecom ranked first in the province’s telecom industry.