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目的对综合门诊患者就诊风险因素以及防范应对进行探讨。方法取我院2016年1月-2017年1月份收治的191例综合门诊患者为研究对象。对患者的就诊风险因素进行分析和总结,并制定针对性的防范对策。结果风险因素主要包括各专科疾病病情突变、人流流动性、医护人员服务意识不强、医护人员理论知识以及应急能力不够、患者以及家属对疾病认识不足、门诊秩序。结论综合门诊患者的就诊风险因素较多且复杂,临床上需要加强对风险因素的分析,并予以针对性防范,确保患者顺利就诊。
Objective To discuss the risk factors of outpatients in general outpatient department and the precautionary measures. Methods Totally 191 general outpatients admitted in our hospital from January 2016 to January 2017 were selected as the research object. Analyze and summarize the risk factors of the patients and make targeted preventive measures. Results The risk factors mainly include the mutation of various special diseases, the mobility of people, the weak sense of service of medical personnel, the theoretical knowledge of medical staff and the lack of emergency response capacity, and the lack of understanding of disease and outpatient service for patients and their families. Conclusions The outpatients in general outpatient have more and more complicated risk factors and need to strengthen the analysis of the risk factors clinically, and take precautionary measures to ensure the smooth treatment of the patients.