数字参考咨询是以数字化通信为基础,运用网络收发电子邮件、网页表单或使用聊天软件等手段,为用户提供信息咨询服务。数字参考咨询服务就是利用网络来解答用户的问题,利于用户更有效地获取信息,其已成为了图书馆服务发展的必然选择。 Digital reference consulting is based on digital communications, the use of the Internet to send and receive e-mail, web forms or the use of chat software and other means to provide users with information consulting services. Digital reference service is the use of the network to answer the user’s questions, help users to obtain information more effectively, which has become the inevitable choice for the development of library services.