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目的:讨论并分析在医院供应室集中管理模式中,持续质量改进的运用及效果。方法:在供应室实施持续质量改进,并对整个过程进行督导,做好各项预防工作。结果:实施持续质量改进后,供应室的发放质量、灭菌质量、包装质量和清洗质量的不和率较实施前均有显著降低(P<0.05);有效沟通、收送工作、及时供给和服务态度满意度较是时候前有显著提高(P<0.05)。结论:在医院供应室集中管理模式中采用持续质量改进能够最大程度的提高供应武平的质量、工作效率及满意度。
Objective: To discuss and analyze the application and effect of continuous quality improvement in the centralized management mode of hospital supply room. Methods: The implementation of continuous quality improvement in the supply room, and supervision of the entire process, to do a good job in various preventive work. Results: After the implementation of continuous quality improvement, the disagreement between delivery room quality, sterilization quality, packaging quality and cleaning quality was significantly lower than before implementation (P <0.05); effective communication, delivery and delivery, and timely supply Service attitude satisfaction was significantly higher than before (P <0.05). Conclusion: Continuous quality improvement in centralized management mode of hospital supply room can maximize the quality, efficiency and satisfaction of supply Wuping.