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医院开展“质量万里行”是通过对出院患者入户走访、跟踪调查 ,了解病人及陪护家属在医院期间的亲身感受 ,广泛收集他们对医务人员的医疗质量、服务质量的反映 ,力求掌握真实可靠的第一手资料 ,以便开展有针对性的管理工作 ,不断提高医疗、服务质量。文章对“医疗服务质量万里行”的目的、方式方法、结果分析和处理 3个方面进行了探讨。
The hospital’s “Quality Miles” is based on visits and follow-up surveys of discharged patients to understand the personal feelings of patients and accompanying family members during the hospital and to extensively collect their medical staff’s medical quality and service quality in order to master the truthfulness and reliability. First-hand information in order to carry out targeted management work and continuously improve the quality of medical care and services. The article discusses the purpose, methods, results analysis and processing of “the quality of medical service in China”.