一、冲突,总是不愉快的 冲突是矛盾对立的一种激化表现形式。冲突在组织系统中会产生种种消极作用,例如: 冲突破坏人际关系,造成人与人之间不愿合作,不愿沟通,甚至是相互敌对的状态; 冲突影响职工的工作情绪,使他们感到焦虑、灰心和沮丧; 冲突破坏组织活动的正常程序,导致组织功能失调和组织生活效率降低; First, the conflict, always unpleasant conflict is contradictory an intensified expression. Conflicts can have various negative effects in the organizational system. For example, conflict breaks relationships and causes unwillingness to cooperate, unwillingness to communicate, or even hostility toward each other. Conflicts affect the mood of workers and make them feel anxious , Discouraged and frustrated; the conflict undermines the normal process of organizational activities, leading to organizational dysfunction and reduced organizational life;