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目的了解湖南省医疗纠纷的基本情况,探讨其原因和防范措施。方法收集2008-2011年湖南省医疗纠纷监测资料,按医疗纠纷发生的时间、地区、原因及处理措施分类汇总整理。结果研究期间,湖南省共上报医疗纠纷15 484起,年平均纠纷发生率为9.134/10万。住院患者中医疗纠纷发生率最高(934.41/10万),医疗纠纷产生的原因主要以患者无理取闹(占37.27%)和服务沟通不畅(占29.91%)所导致,医患双方协商为医疗纠纷的主要解决途径。结论湖南省医疗纠纷发生呈现逐年下降的趋势;加强医疗从业人员的服务意识,不断打击非法扰乱正常医疗秩序的行为,将有助于医疗纠纷的防范。
Objective To understand the basic situation of medical disputes in Hunan Province and to explore its causes and preventive measures. Methods The monitoring data of medical disputes in Hunan Province during 2008-2011 were collected and classified according to the time, area, causes and treatment measures of medical disputes. Results During the study period, a total of 15 484 medical disputes were reported in Hunan Province, with an average annual incidence of 9.134 / 100,000. The highest incidence of medical disputes in hospitalized patients (934.41 / 100000), the main causes of medical disputes are caused by patient’s carelessness (accounting for 37.27%) and poor service communication (29.91%), the two sides negotiated for medical dispute The main solution. Conclusions The occurrence of medical disputes in Hunan Province shows a declining trend year by year. It is helpful to prevent medical disputes by strengthening the service awareness of medical practitioners and constantly cracking down on illegal disruption of normal medical order.