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一、超售问题的由来从航空公司的角度来说,是为了降低座位虚耗的损失,提高收益,航空公司根据以往旅客可能延误或者其他原因延误的概率,制订出超售策略并予以执行。以一架座位数160个的飞机为例,超售之后会发生两种情况:一种是卖了162张票,正好有2个人没来,那么皆大欢喜,航空公司得了个满堂彩,地服人员松了口气,乘客根本不知道这回事;一种是卖了162张票,结果全来了,尽管航班还是满着走了,但2个没走成的乘客怒气值瞬间爆满,地服人员低声下气地赔礼道歉。所以在国内航空公司里,超售往往是收益管理人员的天使,同时又是地服人员的魔鬼,各种由于超售
First, the origin of the over-sale issue From the airline’s point of view, in order to reduce seat loss losses and increase revenue, airlines based on past passenger delays may be delayed or other probabilities of probability to develop overstock strategy and be implemented. Taking a plane with 160 seats as an example, two situations occur after the over-sale: one is to sell 162 tickets, just two people did not come, so happy, the airline has a full house to serve the pine Tone, the passengers did not know this; one is selling 162 tickets, the results came, although the flight is still full gone, but did not go into the passenger anger value instantly full, Apologize So in the domestic airline, over-selling is often the angel of revenue managers, but also to serve as the devil, all due to oversold