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长期以来，门急诊工作是群众反映的焦点和热点，尤其是“三长一短”现象未能得到解决。为从根本上改变这一现状，我院对门急诊工作采取了一系列改革措施，强化门急诊的管理，一切从服务病人、方便病人、有利病人出发，使得我院门诊、急诊工作有了明显的改进。以往由于指导思想的偏差，因而形成医院各项工作围绕着医疗转，病员及家属围绕着医务人员转，忽略了服务，忽略了病人的利益，这是长期形成的管理思维观念和管理模式，要彻底改变这一现状，首先要统一思想、提高认识、转变观念，增强服务意识。其次，我们发挥多方面的积极性。在门急诊实施了一系列的改革措施。坚持以病人为中心，服务有了明显好转，受到广大群众的赞扬。
For a long time, outpatient emergency work has been the focus and hot spot for the masses, and in particular, the phenomenon of “three longs and one short” has not been resolved. In order to fundamentally change this situation, our hospital adopted a series of reform measures for outpatient emergency treatment to strengthen the management of outpatient and emergency care. All of them serve the patient, the patient and the patient. This has made our outpatient and emergency work obvious. Improve. In the past, because of deviations in the guiding ideology, hospitals formed various tasks centered on medical care. Patients and their families revolved around medical personnel. They neglected services and neglected the interests of patients. This is a long-term concept of management thinking and a management model. In order to completely change this situation, we must first unify our thinking, raise awareness, change our concepts, and increase our awareness of service. Second, we have played a variety of enthusiasm. In the emergency department, a series of reform measures were implemented. Persist in taking the patient as the center, the service has obviously improved, and it has been praised by the masses.