今天的客户拥有对企业更多的影响力。两个月前,我的一位同事在北京遗失了一部手机,恰巧该手机不属于北京而是外地。显然.当务之急是补办一张SIM卡。在完成补卡手续之前,他有一个小小的愿望,就是将来电呼转到另外一台手机上。当他火急火燎地拨打电信运营商的服务热线,他被告知,这里面有两个问题比较棘手:第一,他手中的这一部 Today’s customers have more influence on the company. Two months ago, one of my colleagues lost a mobile phone in Beijing. It happened to be that the phone did not belong to Beijing but to the outside world. Obviously, it is imperative to re-submit a SIM card. Before completing the card replacement procedure, he had a small wish to transfer the incoming call to another mobile phone. When he hurriedly dialed the telecom operator’s service hotline, he was informed that there were two problems in this area that were tricky: first, this one in his hands.