关于本章作者用质量办公室这一术语描述一项全天候的职能,它承担着管理整个组织内的质量系统(q)和卓越绩效系统(Q)的职责。q(质量管理系统)是质量办公室的传统职责。Q是由朱兰定义且是我们所讨论的系统,定义了通过应用方法、工具、结构,将所有功能和过程关联为一个“全面组织”方法。目前,质量办公室正在践行并强化这样一种观点,即质量与业务并不是分离的,质量意识和原则是取得卓越绩效的核心。并不是每一个组织都使用质量 About this chapter The author uses the term quality office to describe an all-day function that takes on the responsibility of managing a quality system (Q) and a high performance system (Q) throughout the organization. q (Quality Management System) is the traditional responsibility of Quality Office. Q is defined by Juran and is the system we are discussing, defining all functions and processes as a “fully organized” approach by applying methods, tools, and structures. At present, the Quality Office is practicing and reinforcing the view that quality is not separated from business, and that quality awareness and principles are central to achieving high performance. Not every organization uses quality