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目的 :探析品管圈在降低门诊药房药品调配中的应用,以减少差错率,提高服务质量。方法 :分析门诊药房发生调配差错的原因,应用品管圈制定相关对策,实施,并对效果进行评估。结果 :开展品管圈活动后,使得调配差错率由0.81%下降至0.15%,圈员各项能力均有所提高。结论 :品管圈活动能够使圈员发现和解决工作中的实际问题,降低药房调配差错率,值得进一步推广。
OBJECTIVE: To explore the application of quality control loop in reducing drug outpatient pharmacy deployment in order to reduce the error rate and improve service quality. Methods: To analyze the causes of deployment errors in outpatient pharmacy, apply quality control loop to develop related measures, implement and evaluate the effects. Results: After launching QC activities, the allocation error rate dropped from 0.81% to 0.15%, and the ability of circle employees increased. Conclusion: Quality control activities can make cyclists find and solve practical problems in work, and reduce the error rate of pharmacy deployment, worthy of further promotion.