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提高航班正点率是航空运输服务水平提高的标志之一。航班延误一直是乘客与航空公司产生纠纷的因素之一,妥善解决这一问题不仅各航空公司要制订具体的服务规程,民航主管部门更要从行业管理的角度出发制订具有可操作性的规范,指导各航空公司施行,并提高行业管理水平,从根本上解决航班延误所带来的问题。
Improving the punctuality rate is one of the hallmarks of raising the level of air transport services. Flight delays have been one of the factors causing disputes between passengers and airlines. To properly solve this problem, not only airlines should formulate specific service regulations, but also civil aviation administrations should formulate operational norms from the perspective of industry management, Guide the implementation of various airlines and improve the management level of the industry to fundamentally solve the problems caused by flight delays.