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近年来,梅州市梅江区突出信访工作信息化建设,广泛宣传和引导群众网上信访,让群众安坐家中轻点鼠标就能轻松解决问题。今年前4个月,全区共受理咨询、建议、投诉等各类网上信访案件192件次,办结率达100%。梅江区整合书记信箱、区长信箱、行风热线等网络资源平台,专门设立了梅江区网上信访受理中心。同时,完善网上信访工作规章制度,通过专人负责及时查收和回复来信,每月通报网上信访情况和分析来信热点问题,对超时未办结的单位进行通报;将
In recent years, Meijiang District Meixu prominent petition work information construction, publicize and guide the masses of online petitions, so that people sit at home gently click the mouse can easily solve the problem. In the first 4 months of this year, the district accepted a total of 192 cases of all kinds of online letters and visits involving consultation, suggestions and complaints, and the completion rate reached 100%. Meijiang District, integrated e-mail, mayor mailbox, line hotline and other network resources platform, set up a special Meijiang District online petition reception center. At the same time, improve the rules and regulations of online petition work, by hand responsible for timely check and reply letters, monthly reports of online petitions and hot spots to analyze the letter, the unit did not clear the overtime notification; the