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应用服务市场营销学理论 ,揭示图书馆服务质量的内涵和用户感知在服务质量评价中的重要意义 ,论述图书馆服务质量测定的基本原理 ,探讨提高图书馆服务质量需重点解决的问题。
Application of service marketing theory, revealing the content of library service quality and user perception in the service quality evaluation of the significance of the discussion of the basic principles of service quality measurement library, to explore the library service to improve the key issues to be solved.