动车组列车优质服务,是一项关系到铁路客运可持续发展的重要举措。从优质服务意义入手,通过对推进服务核心管理团队建设;改进管理模式,提高管理效率;抓好素质培训,优化服务队伍;创新服务方式,重视服务控制;实施人文管理,打造和谐环境等方面进行思考,提出实现优质服务的途径和方法。 EMU train quality service is an important measure that affects the sustainable development of railway passenger transport. Starting from the meaning of quality service, through the promotion of service core management team building; improve management mode and improve management efficiency; do a good job of quality training, optimization of service teams; innovative service mode, pay attention to service control; implementation of humanistic management, to create a harmonious environment Thinking, put forward ways and means to achieve quality service.