新时期的社会,教育有走向服务性行业的趋势,家长对幼儿园和教师的要求也越来越高了。他们往往以消费者的身份,更加强调尊重消费者的利益,更加要求满足消费者的需求,所以做好家长工作就变得尤为重要。由于教师和家长之间教育观念、思考角度不同,常常会引发一些矛盾和冲突,作为班级的管理者,有时会听到有些家长对我们的工作有些不满和误会。如何解决家长的批评和抱怨,成为我们幼儿园教师工作的重要内容之一。家长与幼儿园及 In the new era, there is a tendency for the society and education to move towards the service industries, and parents’ demands for kindergartens and teachers are also getting higher and higher. They tend to consumers as more emphasis on respecting the interests of consumers, more demanding to meet the needs of consumers, so it is particularly important to do the work of parents. Due to different educational concepts and thinking angles between teachers and parents, conflicts and conflicts often arise. As a manager of a class, some parents sometimes hear some dissatisfaction and misunderstanding about our work. How to solve the parents’ criticisms and complaints has become an important part of the work of our kindergarten teachers. Parents and kindergartens and