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Telephoning
电话咨询
Operator: Hello. Bell Phone Company. May I ask
which department do you want?
Young lady: Hello. Please switch to HR department.
Operator: OK, wait a minute.
Employ assistant: Hello, this is HR department.
Young lady: Hello, I want to apply for the job position of after-sales service and I have
some questions to ask.
Employ assistant: Please.
Young lady: What’s the degree required for the position of after-sales service?
Employ assistant: Above college education and people with related working experience are
preferable.
Young lady: How do you arrange the work schedule?
Employ assistant: It is divided into three shifts, morning shift, afternoon shift and evening shift.
There’s one work shift every week… In fact, you can log onto the company’s
website and all the information is there.
Young lady: Could you tell me the website of your company?
Employ assistant: www.beierphone.com
Young lady: Then, how can I deliver my own profile?
Employ assistant: There’s form on our web. After you’ve filled out the form, you can e-mailit
to us.
Young lady: OK, thanks!
接话员：您好，贝尔电话公司。请问您要转接什么部门？
女：你好，请帮我转接人力资源部。
接话员：好的，请稍等。
招聘助理：你好，这里是人力资源部。
女：你好，我想应聘贵公司的售后服务，有些问题想
要咨询一下。
招聘助理：请讲。
女：请问售后服务的学历是什么？
招聘助理：大专以上，有相关经验者优先。
女：工作时间是怎么安排的？
招聘助理：分为早、中、晚三班。一般一周轮岗一次
……其实你可以登陆公司网站，这些消息网站
都已经写明了。
女：可以告诉我贵公司的网址吗？
招聘助理： www.beierphone.com。
女：那我该如何递交材料呢？
招聘助理：网站上有表格，填写完毕后，发邮件给我们
就可以了。
女：好，谢谢！
switch [ switF ](n.) 开关,转换,接通或切断…电流,转动
(v.) 转变,切换,摆动 switch to 转到switch on打开 switch off关闭
Our glasses have been switched,these are mine. 咱们的玻璃杯对调了－－这个是我的。
consult [ kEn5sQlt ](v.) 商讨,向...请教,查阅
He paused to consult his notes, and then proceeded with his questions.
他停下来看了看笔记，然后继续提问。
relate [ ri5leit ](v.) 讲,叙述,使联系,有关系
It is difficult to relate cause and effect in this case. 这个案件中的动机与效果很难联系起来。
shift [ Fift ]n. 变化,移动,接班
A sudden shift in the wind warned of the coming storm. 风向的突然转变预示着暴风雨即将来临。
fill out填写
Now, will you please fill out these customs forms for each package.
请您把每个包裹的报关表填写一下。
once a week 一星期一次
Each student has to hand in a composition once a week. 每个学生必须一星期交一次作文。
apply for申请
You may apply for tickets in person or by letter.需票者可亲自来申请亦可来信索取.
不定冠词a的一些特殊用法
1．不定冠词a在一些词组中表示every,例如one at a time,每次一人
2．不定冠词a在一些词组中表示another, 例如 have a second try, 再试一次
3．不定冠词a在一些词组中表示very, 例如 a most pleasant journey 非常愉快的旅行
[Young lady receives the interview letter from the company]
Young lady: Hello, please connect me to HR department.
Operator: Please wait a minute.
Employ assistant: Hello, this is the HR department.
Young lady: I’ve received the interview letter from the company; it says that there’s
an exam next week. May I ask what it is about?
Employ assistant: Part of the content is about the decency of the operator.
Young lady: A part? Then, what about other parts?
Employ assistant: I’m sorry that I can not tell you. It depends on your own situation.
Young lady: OK. What should I bring with me on the day of examination?
Employ assistant: Please bring your resume and ID
card.
Young lady: OK. Thank you!
[女收到公司面试信]
女：你好，请转接人力资源部。
接话员：请稍等。
招聘助理：你好，这里是人力资源部。
女：我收到了贵公司的面试信，信中说
下周有场考试，是什么性质的？
招聘助理：部分内容是关于接话礼仪的。
女：部分？其他会考哪些方面呢？
招聘助理：很抱歉，我不能告诉你，这就要看个
人情况了。
女：好吧。考试当天我需要带什么吗？
招聘助理：请带好简历和身份证。
女：好的。谢谢！
content [ 5kEntent ](n.) 内容,目录,含量
I like the style of his writing but I don't like the content.
我喜欢他的写作风格，但是不喜欢他的内容。
decency [ 5di:snsi ](n.) 得体,礼貌
All people with a sense of decency will look down upon
such conduct as that.注重尊严的人都会轻视那种行为。
depend on(v.) 依赖(依靠,取决于,随...而定)
It all depends on whether she likes the boss or not.
一切都取决于她喜欢还是不喜欢这个老板。
ID card:Identity Card (n.) 身份证
able 有才干的，能干的
adaptable 适应性强的
active 主动的，活跃的
aggressive 有进取心的
ambitious 有雄心壮志的
amiable 和蔼可亲的
amicable 友好的
analytical 善于分析的
apprehensive 有理解力的
aspiring 有志气的，有抱负的 audacious 大胆的，有冒险精神的capable 有能力的，有才能的
careful 办理仔细的
candid 正直的
competent 能胜任的
constructive 建设性的
cooperative 有合作精神的
creative 富创造力的
dedicated 有奉献精神的
dependable 可靠的
diplomatic 老练的，有策略的
disciplined 守纪律的
dutiful 尽职的
well-educated 受过良好教育的
efficient 有效率的
energetic 精力充沛的
expressivity 善于表达
faithful 守信的，忠诚的
frank 直率的，真诚的
generous 宽宏大量的
genteel 有教养的
gentle 有礼貌的
humorous 有幽默
impartial 公正的
independent 有主见的
industrious 勤奋的
ingenious 有独创性的
motivated 目的明确的
intelligent 理解力强的
learned 精通某门学问的logical 条理分明的
methodical 有方法的
modest 谦虚的
objective 客观的
precise 一丝不苟的
punctual 严守时刻的
realistic 实事求是的
responsible 负责的
sensible 明白事理的
sporting 光明正大的 steady 踏实的
systematic 有系统的
purposeful 意志坚强的
sweet-tempered 性情温和的
First
Interview
第一轮面试
CD曲目15
[On the very day of the interview]
Young lady: Could you tell me where the examination is?
Employ assistant: Please fill out your profile here and your certificate…OK. The
examination is in the conference room.
[Interview after the examination]
Young lady: Hello, I’m…
Interviewer: Sit down, please. Do you have work experience in this field?
Young lady: I’ve never done work about after-sales service, but I worked as a
receptionist on the front desk.
Interviewer: What qualification do you think is necessary for this work?
Young lady: I think the first qualification for after-sales service is the service attitude
and next is patience and tolerance.
Interviewer: How much do you know about this job?
Young lady: This time I applied for the
complaint department,
so I should be calm
when dealing with
problems, not disputing
with the caller, but trying
hard to solve problems.
Interviewer: Um, very good.
Next is a simulated
scene. Please prepare
for it.
[面试当天]
女：请问笔试在哪里进行？
招聘助理：在这里填写资料，还有您的证件
……好的，考试在会议室进行。
[笔试结束后进行面试]
女：你好，我是…..
面试官：请坐，你有这方面的工作经验吗？
女：售后服务我没有做过，但是我做过前台的接待。
面试官：那你觉得这个工作需要怎样的条件？
女：我觉得售后服务的首要条件就是服务态度，其次就是耐心和容忍度。
面试官：你对这个岗位了解多少？
女：我这次应聘的投诉部门，所以在处理投诉问题时要冷静，不能与来电者发上冲突，尽可能的解决问题。
面试官：嗯，很好。下面有一个模拟场景，请你准备一下。
Nothing is impossible for a willing heart.
心之所愿，无所不成。
do you think 在特殊疑问句中作插入语
（1）What should I do first？
What do you think I should do first？
（被插入的疑问句原来为倒装语序，插
入后成为陈述语序）
（2）Who is singing？
Who do you think is singing？
（被插入的疑问句原来就是陈述语序，
不需要做调整）
句型：特殊疑问词
+do you +think/believe/imagine
/suppose/say+S+V
qualification [ 7kwClifi5keiFEn ](n.) 资格,条件,限制
He's got all the right qualifications but is temperamentally unsuitable.他具备一切合格的条件，除了性情。
attitude [ 5Atitju:d ](n.) 态度,看法,姿势
As you get older your attitude towards death changes. 人随着年龄的增长，对死亡的看法也会有所改变。
patience [ 5peiFEns ](n.) 耐心
Her endless patience made her the best nurse in the hospital.无限的耐心使她成为这个医院最好的护士。
tolerance [ 5tClErEns ](n.) 宽容,容忍
In ordinary living there can be some tolerance of unpunctuality. 在平常的生活中，对不准时的行为可以给予一些宽容。
dispute [ dis5pju:t ](v.) 争论
They are disputing about the rights and wrongs of the case.他们正在激烈争论这个事件的是非曲直。
simulate [ 5simjuleit ](v.) 假装,冒充,模仿,模拟
He shook a sheet of metal to simulate the noise of thunder.他摇动一块金属薄片来模拟雷声。
Stimulated office
模拟工作室
[Stimulated office, the phone is ringing.]
Young lady: Hello, this is Nokia’s complaint department. What can I do for you?
Caller: My new cell phone does not work. What’s wrong with it?
Young lady: Sir, please don’t worry.
Caller: How can I not be worried? It is I who bought this phone.
Young lady: I totally understand your situation, for I’m also a consumer. Asstaff of this
company, I really want to help you. Could we discuss the problem calmly?
Caller: OK.
Young lady: Could you tell me the details?
Caller: All the other functions are OK, but the phone can’t call out, neither receive
calls.
Young lady: Um, please reset your phone and try again.
Caller: Let me see…still does not work.
Young lady: Well, then, would you please give us your contact number and your address?
We will go to your place and repair it for you today.
Caller: OK.
Young lady: Thanks for calling.
Caller: Thanks for your wonderful simulated call, too.
Miss, you are employed by our
company.
Female: Thank you!
[模拟工作室，电话铃响]
女：您好，这里是诺基亚有限公司投诉部，
请问有什么可以帮助您的？
来电者：我新买的手机不能用，是怎么回事啊？
女：先生，请您先别急好吗？
来电者：我能不急嘛，买手机的人是我哎。
女：我完全能够体谅你的心情，因为我也是消
费者。作为公司职员我很想为您提供帮助，
我们平静地探讨这个问题，好吗？
来电者：好吧。
女：您能告诉我具体的情况吗？
来电者：其他功能一切正常，但是电话既打不出去也
打不进来呀。
女：嗯，电话的电源重新启动一下试试。
来电者：让我试一下……还是不行。
女：这样吧，留下您的联系电话和地址好吗？我们今天就派专人上门维修。
来电者：好的。
女：感谢您的来电。
来电者：也感谢你精彩的电话模拟，小姐，你被录取了。
女：谢谢！
Constant dropping wears the stone.
滴水穿石
staff [ stQ:f ](n.) 全体人员,同事
If the fire-alarm goes, staff should assemble outside the building.
火警警报响时全体人员应到楼外集合.
call in召集,召来
He is ill, you should call in the doctor right away.他病了, 你应该立即请大夫来。
call out出动(引起,召集,大声叫喊)
Only the president or a state governor could call out the military or state militia.
只有总统或州长才能紧急召集军队或州人民自卫队。
work [ wE:k ](n.)工作,有效，奏效
Your car radio works very well.你的汽车收音机性能很好。
contact [ 5kEntAkt ](v.)接触,联系
For further information, contact your local agent. 要进一步了解情况，请与本地代理商联系。
英语中的强调结构
要强调句子中的某一部分（通常是主语，宾语，状语），可以it把当作先行词。这种句子的结构是“It is (was)+被强调部分+that(who)+句子的其余部分”。如果强调的部分是人，可以用who,whom代替that。
例如：I saw you yesterday in the street.
It is I who/that saw you yesterday in the street. (强调主语）
It is you whom/that I saw yesterday in the street. (强调宾语）
It is in the street that I saw you yesterday. (强调地点状语）
It is yesterday that I saw you in the street. (强调时间状语）
1. Chairman of the Board 董事长
2. President （Am E.） 总裁
3. Executive Vice-President 执行副总裁
4. Managing Director 行政董事
5. Executive Manager/General Manager 总经理
6. Deputy General Manager 副总经理
7. Section Manager 部门经理，科长
8. Sales Manager 销售部经理
9. Assistant Manager 助理经理 （副经理）
10. Manager 主任
11. Sales Representative 销售代表
12. Supervisor 总管
13. executive 高中级管理人员
14. clerk 职员
电话咨询
Operator: Hello. Bell Phone Company. May I ask
which department do you want?
Young lady: Hello. Please switch to HR department.
Operator: OK, wait a minute.
Employ assistant: Hello, this is HR department.
Young lady: Hello, I want to apply for the job position of after-sales service and I have
some questions to ask.
Employ assistant: Please.
Young lady: What’s the degree required for the position of after-sales service?
Employ assistant: Above college education and people with related working experience are
preferable.
Young lady: How do you arrange the work schedule?
Employ assistant: It is divided into three shifts, morning shift, afternoon shift and evening shift.
There’s one work shift every week… In fact, you can log onto the company’s
website and all the information is there.
Young lady: Could you tell me the website of your company?
Employ assistant: www.beierphone.com
Young lady: Then, how can I deliver my own profile?
Employ assistant: There’s form on our web. After you’ve filled out the form, you can e-mailit
to us.
Young lady: OK, thanks!
接话员：您好，贝尔电话公司。请问您要转接什么部门？
女：你好，请帮我转接人力资源部。
接话员：好的，请稍等。
招聘助理：你好，这里是人力资源部。
女：你好，我想应聘贵公司的售后服务，有些问题想
要咨询一下。
招聘助理：请讲。
女：请问售后服务的学历是什么？
招聘助理：大专以上，有相关经验者优先。
女：工作时间是怎么安排的？
招聘助理：分为早、中、晚三班。一般一周轮岗一次
……其实你可以登陆公司网站，这些消息网站
都已经写明了。
女：可以告诉我贵公司的网址吗？
招聘助理： www.beierphone.com。
女：那我该如何递交材料呢？
招聘助理：网站上有表格，填写完毕后，发邮件给我们
就可以了。
女：好，谢谢！
switch [ switF ](n.) 开关,转换,接通或切断…电流,转动
(v.) 转变,切换,摆动 switch to 转到switch on打开 switch off关闭
Our glasses have been switched,these are mine. 咱们的玻璃杯对调了－－这个是我的。
consult [ kEn5sQlt ](v.) 商讨,向...请教,查阅
He paused to consult his notes, and then proceeded with his questions.
他停下来看了看笔记，然后继续提问。
relate [ ri5leit ](v.) 讲,叙述,使联系,有关系
It is difficult to relate cause and effect in this case. 这个案件中的动机与效果很难联系起来。
shift [ Fift ]n. 变化,移动,接班
A sudden shift in the wind warned of the coming storm. 风向的突然转变预示着暴风雨即将来临。
fill out填写
Now, will you please fill out these customs forms for each package.
请您把每个包裹的报关表填写一下。
once a week 一星期一次
Each student has to hand in a composition once a week. 每个学生必须一星期交一次作文。
apply for申请
You may apply for tickets in person or by letter.需票者可亲自来申请亦可来信索取.
不定冠词a的一些特殊用法
1．不定冠词a在一些词组中表示every,例如one at a time,每次一人
2．不定冠词a在一些词组中表示another, 例如 have a second try, 再试一次
3．不定冠词a在一些词组中表示very, 例如 a most pleasant journey 非常愉快的旅行
[Young lady receives the interview letter from the company]
Young lady: Hello, please connect me to HR department.
Operator: Please wait a minute.
Employ assistant: Hello, this is the HR department.
Young lady: I’ve received the interview letter from the company; it says that there’s
an exam next week. May I ask what it is about?
Employ assistant: Part of the content is about the decency of the operator.
Young lady: A part? Then, what about other parts?
Employ assistant: I’m sorry that I can not tell you. It depends on your own situation.
Young lady: OK. What should I bring with me on the day of examination?
Employ assistant: Please bring your resume and ID
card.
Young lady: OK. Thank you!
[女收到公司面试信]
女：你好，请转接人力资源部。
接话员：请稍等。
招聘助理：你好，这里是人力资源部。
女：我收到了贵公司的面试信，信中说
下周有场考试，是什么性质的？
招聘助理：部分内容是关于接话礼仪的。
女：部分？其他会考哪些方面呢？
招聘助理：很抱歉，我不能告诉你，这就要看个
人情况了。
女：好吧。考试当天我需要带什么吗？
招聘助理：请带好简历和身份证。
女：好的。谢谢！
content [ 5kEntent ](n.) 内容,目录,含量
I like the style of his writing but I don't like the content.
我喜欢他的写作风格，但是不喜欢他的内容。
decency [ 5di:snsi ](n.) 得体,礼貌
All people with a sense of decency will look down upon
such conduct as that.注重尊严的人都会轻视那种行为。
depend on(v.) 依赖(依靠,取决于,随...而定)
It all depends on whether she likes the boss or not.
一切都取决于她喜欢还是不喜欢这个老板。
ID card:Identity Card (n.) 身份证
able 有才干的，能干的
adaptable 适应性强的
active 主动的，活跃的
aggressive 有进取心的
ambitious 有雄心壮志的
amiable 和蔼可亲的
amicable 友好的
analytical 善于分析的
apprehensive 有理解力的
aspiring 有志气的，有抱负的 audacious 大胆的，有冒险精神的capable 有能力的，有才能的
careful 办理仔细的
candid 正直的
competent 能胜任的
constructive 建设性的
cooperative 有合作精神的
creative 富创造力的
dedicated 有奉献精神的
dependable 可靠的
diplomatic 老练的，有策略的
disciplined 守纪律的
dutiful 尽职的
well-educated 受过良好教育的
efficient 有效率的
energetic 精力充沛的
expressivity 善于表达
faithful 守信的，忠诚的
frank 直率的，真诚的
generous 宽宏大量的
genteel 有教养的
gentle 有礼貌的
humorous 有幽默
impartial 公正的
independent 有主见的
industrious 勤奋的
ingenious 有独创性的
motivated 目的明确的
intelligent 理解力强的
learned 精通某门学问的logical 条理分明的
methodical 有方法的
modest 谦虚的
objective 客观的
precise 一丝不苟的
punctual 严守时刻的
realistic 实事求是的
responsible 负责的
sensible 明白事理的
sporting 光明正大的 steady 踏实的
systematic 有系统的
purposeful 意志坚强的
sweet-tempered 性情温和的
First
Interview
第一轮面试
CD曲目15
[On the very day of the interview]
Young lady: Could you tell me where the examination is?
Employ assistant: Please fill out your profile here and your certificate…OK. The
examination is in the conference room.
[Interview after the examination]
Young lady: Hello, I’m…
Interviewer: Sit down, please. Do you have work experience in this field?
Young lady: I’ve never done work about after-sales service, but I worked as a
receptionist on the front desk.
Interviewer: What qualification do you think is necessary for this work?
Young lady: I think the first qualification for after-sales service is the service attitude
and next is patience and tolerance.
Interviewer: How much do you know about this job?
Young lady: This time I applied for the
complaint department,
so I should be calm
when dealing with
problems, not disputing
with the caller, but trying
hard to solve problems.
Interviewer: Um, very good.
Next is a simulated
scene. Please prepare
for it.
[面试当天]
女：请问笔试在哪里进行？
招聘助理：在这里填写资料，还有您的证件
……好的，考试在会议室进行。
[笔试结束后进行面试]
女：你好，我是…..
面试官：请坐，你有这方面的工作经验吗？
女：售后服务我没有做过，但是我做过前台的接待。
面试官：那你觉得这个工作需要怎样的条件？
女：我觉得售后服务的首要条件就是服务态度，其次就是耐心和容忍度。
面试官：你对这个岗位了解多少？
女：我这次应聘的投诉部门，所以在处理投诉问题时要冷静，不能与来电者发上冲突，尽可能的解决问题。
面试官：嗯，很好。下面有一个模拟场景，请你准备一下。
Nothing is impossible for a willing heart.
心之所愿，无所不成。
do you think 在特殊疑问句中作插入语
（1）What should I do first？
What do you think I should do first？
（被插入的疑问句原来为倒装语序，插
入后成为陈述语序）
（2）Who is singing？
Who do you think is singing？
（被插入的疑问句原来就是陈述语序，
不需要做调整）
句型：特殊疑问词
+do you +think/believe/imagine
/suppose/say+S+V
qualification [ 7kwClifi5keiFEn ](n.) 资格,条件,限制
He's got all the right qualifications but is temperamentally unsuitable.他具备一切合格的条件，除了性情。
attitude [ 5Atitju:d ](n.) 态度,看法,姿势
As you get older your attitude towards death changes. 人随着年龄的增长，对死亡的看法也会有所改变。
patience [ 5peiFEns ](n.) 耐心
Her endless patience made her the best nurse in the hospital.无限的耐心使她成为这个医院最好的护士。
tolerance [ 5tClErEns ](n.) 宽容,容忍
In ordinary living there can be some tolerance of unpunctuality. 在平常的生活中，对不准时的行为可以给予一些宽容。
dispute [ dis5pju:t ](v.) 争论
They are disputing about the rights and wrongs of the case.他们正在激烈争论这个事件的是非曲直。
simulate [ 5simjuleit ](v.) 假装,冒充,模仿,模拟
He shook a sheet of metal to simulate the noise of thunder.他摇动一块金属薄片来模拟雷声。
Stimulated office
模拟工作室
[Stimulated office, the phone is ringing.]
Young lady: Hello, this is Nokia’s complaint department. What can I do for you?
Caller: My new cell phone does not work. What’s wrong with it?
Young lady: Sir, please don’t worry.
Caller: How can I not be worried? It is I who bought this phone.
Young lady: I totally understand your situation, for I’m also a consumer. Asstaff of this
company, I really want to help you. Could we discuss the problem calmly?
Caller: OK.
Young lady: Could you tell me the details?
Caller: All the other functions are OK, but the phone can’t call out, neither receive
calls.
Young lady: Um, please reset your phone and try again.
Caller: Let me see…still does not work.
Young lady: Well, then, would you please give us your contact number and your address?
We will go to your place and repair it for you today.
Caller: OK.
Young lady: Thanks for calling.
Caller: Thanks for your wonderful simulated call, too.
Miss, you are employed by our
company.
Female: Thank you!
[模拟工作室，电话铃响]
女：您好，这里是诺基亚有限公司投诉部，
请问有什么可以帮助您的？
来电者：我新买的手机不能用，是怎么回事啊？
女：先生，请您先别急好吗？
来电者：我能不急嘛，买手机的人是我哎。
女：我完全能够体谅你的心情，因为我也是消
费者。作为公司职员我很想为您提供帮助，
我们平静地探讨这个问题，好吗？
来电者：好吧。
女：您能告诉我具体的情况吗？
来电者：其他功能一切正常，但是电话既打不出去也
打不进来呀。
女：嗯，电话的电源重新启动一下试试。
来电者：让我试一下……还是不行。
女：这样吧，留下您的联系电话和地址好吗？我们今天就派专人上门维修。
来电者：好的。
女：感谢您的来电。
来电者：也感谢你精彩的电话模拟，小姐，你被录取了。
女：谢谢！
Constant dropping wears the stone.
滴水穿石
staff [ stQ:f ](n.) 全体人员,同事
If the fire-alarm goes, staff should assemble outside the building.
火警警报响时全体人员应到楼外集合.
call in召集,召来
He is ill, you should call in the doctor right away.他病了, 你应该立即请大夫来。
call out出动(引起,召集,大声叫喊)
Only the president or a state governor could call out the military or state militia.
只有总统或州长才能紧急召集军队或州人民自卫队。
work [ wE:k ](n.)工作,有效，奏效
Your car radio works very well.你的汽车收音机性能很好。
contact [ 5kEntAkt ](v.)接触,联系
For further information, contact your local agent. 要进一步了解情况，请与本地代理商联系。
英语中的强调结构
要强调句子中的某一部分（通常是主语，宾语，状语），可以it把当作先行词。这种句子的结构是“It is (was)+被强调部分+that(who)+句子的其余部分”。如果强调的部分是人，可以用who,whom代替that。
例如：I saw you yesterday in the street.
It is I who/that saw you yesterday in the street. (强调主语）
It is you whom/that I saw yesterday in the street. (强调宾语）
It is in the street that I saw you yesterday. (强调地点状语）
It is yesterday that I saw you in the street. (强调时间状语）
1. Chairman of the Board 董事长
2. President （Am E.） 总裁
3. Executive Vice-President 执行副总裁
4. Managing Director 行政董事
5. Executive Manager/General Manager 总经理
6. Deputy General Manager 副总经理
7. Section Manager 部门经理，科长
8. Sales Manager 销售部经理
9. Assistant Manager 助理经理 （副经理）
10. Manager 主任
11. Sales Representative 销售代表
12. Supervisor 总管
13. executive 高中级管理人员
14. clerk 职员