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保护保险消费者权益是投诉处理机制建立的出发点和落脚点。如何构建一套渠道顺畅、选择多样、行之有效的标准化投诉处理机制,来对保险消费者的权益给予保护值得探讨。
Protecting the rights and interests of insurance consumers is the starting point and ending point of the establishment of complaint handling mechanism. How to build a set of standardized and complaint handling mechanism with smooth channels, diversified choices and effective measures to protect the rights and interests of insurance consumers is worth discussing.