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从数理统计为理论基础的质量管理,已经形成一门专门的科学。为了控制质量,提高经济效益,必须大量收集和积累生产中的各项数据,并通过分析,掌握其中带规律性东西,使之成为推动生产、提高质量的有效动力。因此统计已成为实行科学管理所必不可少的重要助手。在推行的全面质量管理中,人们提出一些问题:事先控制和统计的关系是什么?统计能否代替通信质量管理做到事先控制?统计怎样为事先控制质量服务等。现将我的一些体会试谈如下: 一、质量的事先控制和统计
From the mathematical statistics as the theoretical basis of quality management, has formed a specialized science. In order to control the quality and increase the economic benefits, we must collect and accumulate a great deal of data in production, and through analysis, we can grasp the regularities among them and make them an effective driving force for promoting production and improving quality. Therefore, statistics have become an indispensable and important assistant in implementing scientific management. In the implementation of TQM, some questions have been raised: what is the relationship between prior control and statistics? Can statistics take the place of prior control of communication quality management? What is the statistical control of quality services in advance? Now some of my experience as follows: First, the quality of prior control and statistics