良好的管理沟通能打开人们的才智与心灵之门,最大限度地使人力资源得到有效利用,降低人员使用成本,提高管理效率。沟通是指为了设定的目标,把信息、思想、情感在个人或群体之间传递并达成协议的过程。没有沟通,就没有管理;没有沟通,管理只是一种设想和缺乏活力的机械行为。良好的管理沟通能打开人们的才智与心灵之门,最大限度地使人力资源得到有效利用,降低人员使用成本,提高管理效率。近年来,饭店业人力资源管理面临前所未有的困境:一边是专业人才屡屡捉襟见肘,企业招人求贤若渴,一边却又 Good management and communication can open people’s wisdom and spiritual door, to maximize the effective utilization of human resources, reduce staff costs and improve management efficiency. Communication refers to the process of setting the goal of transferring information and ideas and emotions among individuals or groups and reaching an agreement. Without communication, there is no management; without communication, management is just a vision and a lack of vitality of mechanical behavior. Good management and communication can open people’s wisdom and spiritual door, to maximize the effective utilization of human resources, reduce staff costs and improve management efficiency. In recent years, the hotel industry human resources management is facing an unprecedented dilemma: while the professionals are often stretched, businesses hire people seeking thirst, while