从中国铁路客站的基本特征和实际需求出发,对国内外建成客站进行调研与分析,鉴于现行规范和标准没有相关规定,对改进铁路客站的服务能力、提高运营管理水平等软实力有着刚性需求的设施范畴,提出铁路客站软设施概念,从旅客需求为中心和持续改进客站运营品质的角度出发,阐述旅客服务软设施的具体内容。 Based on the basic characteristics and actual demand of China’s railway passenger stations, the survey and analysis of the completed passenger stations at home and abroad are conducted. In view of the fact that there are no relevant regulations in current codes and standards, there is a rigid demand for improving the soft power of railway passenger stations such as service capabilities and operation management Facilities category, put forward the concept of soft facilities for railway passenger station, from the passenger demand as the center and continuously improve the quality of passenger station operations from the point of view, explain the specific content of passenger service soft facilities.