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社会的发展以及人们消费需求的增加给现代中小型服务企业带来很大的发展机遇,而中小企业的发展又促进了我国经济的发展。然而,我国中小企业在发展中也遇到各种问题,如经营成本高、融资难、结构调整与人才支撑基础不牢、人员素质不高、服务不规范等原因造成了中小型企业服务质量的不稳定。对此,中小型服务业应根据自身特点,从提高创新意识、加快结构调整和技术创新、制定服务规范、加强人员培训、建立企业集群管理模式等方面入手,提高其服务质量,促进其长足的发展。
The development of society and the increase of people’s consumption demand have brought great development opportunities to modern small and medium-sized service enterprises, and the development of small and medium-sized enterprises has promoted the economic development of our country. However, SMEs in our country also encounter various problems in the development, such as high operating cost, difficult financing, structural adjustment and weak foundation of personnel support, low quality of personnel and irregular service, etc., resulting in the service quality of small and medium-sized enterprises Unstable In this regard, small and medium-sized service industry should be based on its own characteristics, from raising awareness of innovation, speeding up structural adjustment and technological innovation, the development of service standards, strengthening personnel training, establishing enterprise cluster management mode and other aspects to improve their service quality and promote its long-term development of.