所有的顾客并非天生平等,他们贡献给企业不同的价值。为何要一样对待最忠实、最有利的顾客和那些勉强收回服务成本的顾客?当今的顾客也有不同的需求,他们要求被单独对待,而且他们也应该受到这种礼遇。正是这些差异导致了顾客消费行为之间形形色色的不同口味。所有企业都必须清醒认识到这些差异,并立即着手处理这些 All customers are not born equal, they contribute to the different values ​​of the business. Why treat the most loyal, profitable customers and those who are reluctant to recover the cost of service? Today's customers also have different needs, they are asked to be treated separately, and they deserve such courtesy. It is these differences that lead to all kinds of different tastes between consumer behavior. All businesses need to be aware of these differences and start working on them immediately