一．前言在日益增多的跨文化交际中，产生各种矛盾和冲突的一个重要原因在于文化差异，也就是说，来自不同文化背景的交际双方有着不同的思维方式和价值观念，他们对由此产生的冲突在处理上会表现出不同乃至大相径庭的态度和做法，因此也直接影响到冲突的解决，甚至会导致交际 one. Preface In an increasing number of intercultural communication, one of the major causes of various conflicts and conflicts is cultural differences. In other words, both parties of different cultural backgrounds have different ways of thinking and values, Conflicts can show different or even different attitudes and practices in their handling, and thus have a direct impact on the resolution of conflicts and may even lead to communication