论文部分内容阅读
服务早已成为当今工业自动化领域毋庸置疑的关注热点。然而,大家又对服务真正了解多少呢?我们虽然已经一脚迈入了服务的大时代,却有太多人是被一股强大的潮流夹裹着酿跄着拐进来的。厂商未必了解客户需要怎样的服务,该如何去做服务,客户也未必知道真正适合自己的服务是什么。什么是服务?我们最初理解的服务,仅仅是设备的维修维护、备品备件、24小时电话热线等内容,随着工业企业转型升级的势在必行,他
Services have long been the unquestioned focus of attention in today’s industrial automation. However, how many people really understand the service? Although we have already entered the era of service, there are too many people who are entangled in a powerful trend of brewing and turning around. The manufacturer may not know what kind of service the customer needs, how to do the service, and the customer may not know what is really suitable for his service. What is the service? Our initial understanding of the service, only the maintenance of equipment, spare parts, 24-hour telephone hotline and other content, with the transformation and upgrading of industrial enterprises imperative, he