大凡高明的经营者,不仅十分重视经营中的“第一次竞争”,更不会放过任何“第二次竞争”的机会。报载:一名美国游客在日本东京的一家百货公司买了台索尼牌电唱机,回到旅馆后发现漏装了零件,她正打算前往公司交涉,公司却先她一步打来电话道歉。不到一个小时,公司的一名副经理又亲自赶到这位旅客下榻的旅馆鞠躬道歉,除送来一台合格的新唱机外,另送蛋糕一盒,毛巾一套和唱片一张,使这位游客感动不已。据说,这家百货公司为寻找这位美国游客,从柜台营业员一发现“毛病”起,公司就及时向外打出了35个紧急电话,结果在打给美国这名游客的 In general, Gaoming’s managers not only attach great importance to the “first competition” in the operation, but also will not miss any “second competition” opportunities. Reporter: An American tourist bought a Sony brand record player at a department store in Tokyo, Japan. He returned to the hotel and found missing parts. She was planning to go to the company to negotiate, but the company first made an apologetic call. Less than an hour later, a deputy manager of the company personally rushed to the hotel where the passenger was staying and bowed and apologized. In addition to sending a qualified new player, he also sent a box of cakes, a set of towels and a record. The tourist was moved. It is said that in order to find this American tourist, the department store had made 35 emergency calls out of the counter as soon as it was discovered by the salesperson at the counter. The result was to call the American tourist.