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华夏银行北京安定门支行成立于1996年底,27名员工平均年龄只有28岁。支行党支部围绕创建文明行业活动开展工作,在首都金融业创建文明行业活动中,支行荣获了“先进网点”称号。以教育优化文明服务。2002年5月的一天下午,一位储户到安定门支行的自助银行办理取款业务,取款后,忘记把储蓄卡取出就离开了支行。支行保安人员发现后,及时将储蓄卡退出,交给柜台储蓄员。柜员根据卡号查找到相关信息,发现卡内有25.3万元活期存款,他们马上与客户联系,客户赶到支行,将25.3万元卡内活期转成卡内定期存款。事后,党支部及时组织员工对这件事进行讨论,大家一致认为:如果没有主动服务,支行就会失去这个稳定的客户。这种以客户为中心、优质高效的服务,正是企业在激烈的市场竞争中致胜的法宝。
Huaxia Bank Beijing Andingmen Sub-branch was established in 1996, the average age of 27 employees only 28 years old. The branches of the branch work around the activities of creating a civilized industry. In the activities of establishing a civilized industry in the capital finance industry, the branch won the title of “advanced site”. Optimize education by education. In the afternoon of May 2002, a depositor went to the self-service bank of Andingmen Sub-branch for withdrawal. After withdrawing the funds, he forgot to remove the savings card and left the branch. Branch security guards found, promptly withdraw the savings card, to the counter savings. The teller found the relevant information according to the card number, and found that the card has 253,000 yuan current deposits, they immediately contact with customers, customers rushed to the branch, the 253 million yuan card is scheduled to be transferred to the card on time deposits. Afterwards, the party branch promptly organized staff to discuss the matter and all agreed that if there is no active service, the branch will lose this stable customer. This customer-centric, high quality and efficient service, it is the enterprise in the fierce competition in the market to win the magic weapon.