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组织的卓越取决于人,而人总是容易产生失误(称为人为失误)。虽然很多持续改善计划能够成功地降低其它质量成本,但是人为失误一直是一难以处理的问题。除非组
Organizational excellence depends on people, and people are always prone to errors (known as human error). While many continuous improvement programs can successfully reduce other quality costs, human error has been an unmanageable issue. Unless group