重大矛盾纠纷,浙江省嘉兴市司法局将其界定为:10人以上参与的群体性事件,或就同一事件每年连续上访3次以上的纠纷。随着经济体制和社会结构的深刻变革,重大矛盾纠纷呈现增长态势,越来越受到各方关注。人民调解如何在重大矛盾纠纷化解中发挥应有的作用,是各级司法行政部门面临的重要课题。为此,嘉兴市司法局成立课题组,以嘉兴市镇级人民调解委员会为调研对象,拟制问卷发放至全市74个镇人民调解委员会,并走访7个县(市、区)司法局和14个 Major contradictions and disputes, Jiaxing City, Zhejiang Province Bureau of Justice will be defined as: more than 10 people involved in the mass incidents, or for the same case of continuous petitions for more than three disputes each year. With the profound changes in the economic system and social structure, the major contradictions and disputes have shown an increasing trend, attracting more and more attention from all parties. How people’s mediation plays its due role in resolving major contradictions and disputes is an important issue for judicial administrative departments at all levels. To this end, Jiaxing Municipal Bureau of Justice set up a research group to Jiaxing City People’s Mediation Committee as the research object, the proposed questionnaire was distributed to the city’s 74 town people’s mediation committee and visited 7 counties (cities, districts) Bureau of Justice and 14 A