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目的:分析儿科医生防控医疗纠纷的技巧,提高儿科住院患儿和家属的住院满意度。方法:选取2013年12月~2014年5月浙江省一些医院儿科住院患者,进行调查总结,提出相应的解决措施。于2014年6~12月实施相应管理干预措施。观察干预前后儿科住院满意度改善情况。结果:2013年12月~2014年5月,儿科共收治468例患者,其中住院满意度差为32件,发生率为6.83%;2014年6~12月实施相应管理干预措施期间,儿科共收治476例患者,其中住院满意度差为16件,发生率为3.36%。干预后的住院满意度,高于干预前(P<0.05)。结论:通过分析儿科医疗纠纷出现的原因,并实施相应的管理干预措施,有助于提高儿科住院满意度,降低医疗纠纷发生率。
Objective: To analyze the pediatricians’ skills in prevention and control of medical disputes and improve the hospitalization satisfaction of pediatric inpatients and their families. Methods: From December 2013 to May 2014, pediatric inpatients in some hospitals in Zhejiang Province were selected for investigation and summary, and corresponding solutions were proposed. From June to December 2014, the corresponding management interventions will be implemented. Observe the improvement of pediatric inpatient satisfaction before and after intervention. Results: From December 2013 to May 2014, 468 pediatric patients were admitted, of which 32 were unsatisfactory in hospitalization, with an incidence rate of 6.73%. During the period from June to December 2014, pediatric co-treatment was administered 476 patients, including 16 patients with poor hospital satisfaction, the incidence was 3.36%. The hospital satisfaction after intervention was higher than before intervention (P <0.05). Conclusion: By analyzing the causes of pediatric medical disputes and implementing the corresponding management interventions, it is helpful to improve pediatric hospitalization satisfaction and reduce the incidence of medical disputes.