所谓服务品性培养实施模式,是指在进行服务性行业职业道德、职业意识、职业行为习惯和职业技能教育的过程中,按照既定的目标、原则、方针、内容以及学生的基本情况,结合民航企业文化,采取一定的手段和方式,以促进学生“服务品性”即“能自觉主动、发自内心地为他人提供服务”形成的可参照实施的标准或示范模型。在上海市航空服务学校实践的基础上,我们认为服务品性是体现学生人才培养目标的一种理念,是要把学生培养成 The so-called service character training implementation mode refers to the service industry in the process of professional ethics, professional awareness, professional behavior and vocational skills education, according to the established goals, principles, principles and content, as well as the basic situation of students, combined with civil aviation Corporate culture, to take certain measures and ways to promote students “service quality ” or “can be self-motivated, from the heart to provide services to others ” formed by reference to the implementation of standards or model. Based on the practice of Shanghai Aviation Service School, we think that service quality is an idea that reflects the goal of student talent training. It is necessary to cultivate students into