出租行业是城市公共交通的重要组成部分,直接面向社会,面向广大人民群众,为乘客提供了从点到面、从点到点的便捷服务。投诉举报是群众对客运出租行业的监督考核。实践证明,正确处理好城市客运出租车投诉的受理和查处,可以促进客运出租行业健康发展。 Rental industry is an important part of urban public transport, directly facing the community, for the majority of the people, providing passengers from point to point, from point to point convenient service. Complaints reporting is the masses of the passenger transport rental industry supervision and assessment. Practice has proved that the proper handling of urban passenger taxi complaints handled and investigated, can promote the healthy development of the passenger transport rental industry.