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2012年服务新举措2012年,江苏移动秉承“客户为根、服务为本”的服务理念,在集团公司统一部署下,以“为民服务、创先争优”活动为契机,聚焦客户最关心、最直接、最现实的热点问题,积极采取切实有效的举措,用良好的通信信息服务顺民意、解民忧、惠民生。今年初,公司推出的服务举措涉及网络服务、资费服务、透明消费和窗口服务等四个方面,具体包括以下内容。
2012 new service initiatives In 2012, Jiangsu Mobile adhering to the “customer-oriented, service-oriented” service concept, under the unified deployment of the group company to “serve the people, create the best” activities as an opportunity, Focus on the most concerned about the customer, the most direct and most realistic hot issues, and actively take effective measures to promote good public relations information services, solve public worries, benefit people’s livelihood. Earlier this year, the company launched service initiatives involving four aspects of network services, tariff services, transparent consumption and window services, including the following.