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国有保险公司经过几十年的发展 ,已具备了相当的规模 ,但在入世后 ,如何改善以往传统的经营方式 ,适应新形势的发展要求 ,是一个重要课题。国有公司应坚持发展分散性业务的原则和策略 ,集中精力发展分散性业务 ;树立以客户为中心的服务理念 ;建立与客户新型的伙伴关系 ;为客户提供人性化和个性化的优质服务 ;重视客户投诉及投诉处理 ,以期迎来新时期更大的进步和发展。
After several decades of development, state-owned insurance companies already have considerable scale. However, after China’s accession to the WTO, how to improve the traditional mode of operation and adapt to the development requirements of the new situation is an important issue. State-owned companies should adhere to the principle and strategy of developing decentralized business, concentrate on developing decentralized business, establish a customer-centered service concept, establish a new type of partnership with customers, provide personalized and personalized service to customers, and attach importance to Customer complaints and complaint handling, with a view to usher in greater progress and development of the new era.