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建立忠诚的客户就是要花时间了解每个客户,然后用一套简单的系统,将你对他们的了解转化为长久的商业关系。如此,你所提供的就不仅仅是一种商品,还要将它转化成一种私人关系
Building a loyal customer is taking the time to understand each customer and then turning your understanding of them into a long-term business relationship using a simple system. So, what you provide is not just a commodity, but it is also transformed into a personal relationship